Mike, We have now been notified that you disputed all charges associated with the helicopter service we fully performed for you on July 9. At this point, your actions are extremely disappointing, unprofessional, and, in our view, completely dishonest. You know that Keen Fly performed the helicopter service you requested. The aircraft flew, our pilot performed the operation, your photographer was onboard for the flight, and the service was completed. Your own photographer even acknowledged afterward that our pilot did a great job and tried his best to position him for the photographs. What makes this situation even more concerning is that your own photographer had previously warned us that disputing charges after services are performed is something you have allegedly done before. We did not want to make assumptions based on someone else's comments and chose to deal with you professionally and in good faith. Unfortunately, your decision to dispute all of our charges after receiving the full service now gives us serious reason for concern. You were unhappy with the photographic results produced by your photographer because of atmospheric conditions. That does not erase the helicopter service Keen Fly provided, nor does it justify attempting to recover the entire amount after receiving our services. We spent considerable time coordinating with Miami Tower specifically to accommodate your requested mission. Despite this, we still attempted to resolve your complaint professionally and even offered you a courtesy discount on another flight. Instead, you chose to dispute charges for services you know were rendered. We consider this conduct unacceptable and completely contrary to the professional relationship you previously claimed you wanted to establish with Keen Fly. We will contest the disputes in full and provide the payment processor/bank with our complete documentation, including the booking records, signed authorization, waivers, flight records, correspondence, and your photographer's own statements confirming that the flight took place and our pilot performed his job. We will not continue debating whether Keen Fly performed the service. We did, and you know that we did.

Mike, We have now been notified that you disputed all charges associated with the helicopter service we fully performed for you on July 9. At this point, your actions are extremely disappointing, unprofessional, and, in our view, completely dishonest. You know that Keen Fly performed the helicopter service you requested. The aircraft flew, our pilot performed the operation, your photographer was onboard for the flight, and the service was completed. Your own photographer even acknowledged afterward that our pilot did a great job and tried his best to position him for the photographs. What makes this situation even more concerning is that your own photographer had previously warned us that disputing charges after services are performed is something you have allegedly done before. We did not want to make assumptions based on someone else's comments and chose to deal with you professionally and in good faith. Unfortunately, your decision to dispute all of our charges after receiving the full service now gives us serious reason for concern. You were unhappy with the photographic results produced by your photographer because of atmospheric conditions. That does not erase the helicopter service Keen Fly provided, nor does it justify attempting to recover the entire amount after receiving our services. We spent considerable time coordinating with Miami Tower specifically to accommodate your requested mission. Despite this, we still attempted to resolve your complaint professionally and even offered you a courtesy discount on another flight. Instead, you chose to dispute charges for services you know were rendered. We consider this conduct unacceptable and completely contrary to the professional relationship you previously claimed you wanted to establish with Keen Fly. We will contest the disputes in full and provide the payment processor/bank with our complete documentation, including the booking records, signed authorization, waivers, flight records, correspondence, and your photographer's own statements confirming that the flight took place and our pilot performed his job. We will not continue debating whether Keen Fly performed the service. We did, and you know that we did.